Customizing Zendesk Chat Widget for Mobile Devices
How can I customize the Zendesk Chat widget for mobile devices?
You can easily customize the Zendesk Chat widget for mobile devices to match your website's style. The appearance settings you configure for the desktop version, such as the Chat Window or Message Style, will also apply to the mobile widget. However, note that the Chat Badge and Minimized Chat Button settings won't be reflected in the mobile version.
To further tailor the mobile experience, you can choose between two specific appearance options: Chat Popout and Overlay Window. The Chat Popout option opens chats in a new tab, requiring visitors to switch tabs to continue their conversation. Alternatively, the Overlay Window opens chats in a pane within the same tab, allowing visitors to minimize the chat easily without leaving the page. For more details, visit theoriginal link.
More related questions
What are the mobile-specific appearance options for the Zendesk Chat widget?
The Zendesk Chat widget offers two mobile-specific appearance options to enhance user experience. These options are Chat Popout and Overlay Window. The Chat Popout option opens the chat in a new tab, which means visitors will need to switch tabs to…
Why don't the Chat Badge and Minimized Chat Button settings appear on mobile?
The Chat Badge and Minimized Chat Button settings are not reflected in the mobile version of the Zendesk Chat widget. This is due to the design limitations of mobile interfaces. While you can customize many aspects of the chat widget for both…
How do I choose between Chat Popout and Overlay Window for mobile?
Choosing between Chat Popout and Overlay Window for your mobile chat widget is simple and can be done through the Chat dashboard. To select your preferred option, navigate to Settings > Widget > Appearance tab in the Chat dashboard. In the Chat…
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