Enabling Pre-Chat Form on Zendesk Chat Widget
How do I enable the pre-chat form on the Chat widget?
Enabling the pre-chat form on your Chat widget allows you to collect important information from customers before they start a chat. This can include details like their name, phone number, or the nature of their inquiry.
To enable this feature, navigate to your Zendesk dashboard and access the chat settings. From there, you can configure the pre-chat form to gather the information you need from your customers, helping you provide more personalized and efficient support.
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