image for site

Changing manifest_url in Zendesk channel integration

Learn how to update the manifest_url in your Zendesk channel integration. Submit a new app for changes.

Can I change the manifest_url in the requirements.json file of my Zendesk channel integration?

No, you cannot change the manifesturl in the requirements.json file of your Zendesk channel integration. If you need to update the manifesturl, you must submit a new app with the updated URL. Zendesk will then hide the old version of the app and publish the new version.

If you need to update other details, like the author details URL in your manifest.json file, you can edit that field and submit an update to your app directly. For more information, you can refer to the article on updating or deleting requirements.


More related questions

What should I do if I need to update the manifest_url for my Zendesk app?

If you need to update the manifesturl for your Zendesk app, you will need to submit a new app with the updated URL. Unfortunately, the manifesturl is not editable in the existing app. Once you submit the new app, Zendesk will hide the old version…

Is it possible to edit the manifest_url in an existing Zendesk app?

No, it is not possible to edit the manifesturl in an existing Zendesk app. If you need to change the manifesturl, you must create and submit a new app with the updated URL. Zendesk will manage the transition by hiding the old version of the app…

How do I update the author details URL in my Zendesk app's manifest.json file?

To update the author details URL in your Zendesk app's manifest.json file, simply edit the field and submit an update to your app directly. This process is straightforward and does not require submitting a new app. Unlike the manifest_url, the…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites