Customizing Zendesk Ticket Notifications
Learn how to customize notifications for different Zendesk tickets using tags and business rules for tailored communication.
How can I customize notifications for different types of Zendesk tickets?
Customizing notifications for different types of Zendesk tickets can be achieved using tags and business rules.
By tagging tickets based on their type or purpose, you can create specific business rules that trigger different notifications. This allows you to tailor the message content and recipients according to the ticket's context, ensuring that the right people receive the appropriate information.
More related questions
Can I add multiple requesters to a Zendesk ticket?
No, you cannot add multiple requesters to a single Zendesk ticket. Each ticket can only have one requester. However, if you need to involve more people in the ticket, you can add them as CCs or followers. This way, they can stay informed and…
How can I handle third-party escalations in Zendesk without notifying them as requesters?
To handle third-party escalations without notifying them as requesters, you can use tags and business rules. By adding a specific tag to tickets escalated to third parties, you can differentiate them from regular tickets. This allows you to create…
What are CCs and followers in Zendesk tickets?
CCs and followers are features in Zendesk that allow additional people to be involved in a ticket without being the primary requester. CCs (carbon copies) are people who receive updates about the ticket and can reply to the ticket thread….
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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