Each entry in the WFM audit log includes several key pieces of information: the time and date of the event, the area affected, the object changed, the type of action (created, updated, or deleted), the user who caused the event, and additional details about the event.
This detailed information helps admins understand the context and specifics of each change, making it easier to manage and audit changes within the account. The timestamps are based on the timezone settings of each user, which can be adjusted by clicking the timezone icon in the navigation bar.
The Zendesk WFM audit log is a tool that records changes in your account. It captures user-initiated changes across various areas such as automations, integrations, organization structure, shift trade management, and time off management. This log…
To view the WFM audit log in Zendesk, you need to access it through the admin menu in the workforce management (WFM) web app. Once logged into your WFM account, click the admin icon and select 'Audit log' to see the entire log. You can sort the log…
Filtering and searching the WFM audit log helps you find specific changes more easily. You can sort entries by date by clicking the Time column, or select a specific date or date range using the date picker. To filter by area or activity type,…
Yes, you can track changes to automations in the WFM audit log. This feature is currently in an Early Access Program (EAP) and allows admins to view user-initiated changes related to automations. The audit log provides a detailed record of these…