Understanding the Zendesk WFM Audit Log
What is the Zendesk WFM audit log and what does it track?
The Zendesk WFM audit log is a tool that records changes in your account. It captures user-initiated changes across various areas such as automations, integrations, organization structure, shift trade management, and time off management. This log helps admins track what changes were made, who made them, and when they occurred, providing a comprehensive change history.
The audit log includes details like the time and date of the event, the area affected, the object changed, the type of action (created, updated, or deleted), the user who caused the event, and additional details about the event. This information is crucial for understanding and managing changes within your account. For more details, you can visit theoriginal Zendesk help article.
More related questions
How can I view the WFM audit log in Zendesk?
To view the WFM audit log in Zendesk, you need to access it through the admin menu in the workforce management (WFM) web app. Once logged into your WFM account, click the admin icon and select 'Audit log' to see the entire log. You can sort the log…
How do I filter and search the WFM audit log?
Filtering and searching the WFM audit log helps you find specific changes more easily. You can sort entries by date by clicking the Time column, or select a specific date or date range using the date picker. To filter by area or activity type,…
What information is included in each WFM audit log entry?
Each entry in the WFM audit log includes several key pieces of information: the time and date of the event, the area affected, the object changed, the type of action (created, updated, or deleted), the user who caused the event, and additional…
Can I track changes to automations in the WFM audit log?
Yes, you can track changes to automations in the WFM audit log. This feature is currently in an Early Access Program (EAP) and allows admins to view user-initiated changes related to automations. The audit log provides a detailed record of these…
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