Ensure Safe Changes to 'Submit a request' Text in Zendesk
How do I ensure my changes to the 'Submit a request' text are safe?
To ensure your changes to the 'Submit a request' text are safe, always work on a copy of your theme.
Before making any changes to your live theme, create a duplicate of your current theme. This way, you can test your changes without affecting the live site. Once you are satisfied with the changes, you can publish the updated theme. This practice helps prevent any disruptions to your Help Center and allows you to revert to the original theme if needed. For more detailed instructions, refer to theZendesk support article.
More related questions
How can I change the 'Submit a request' text in Zendesk Help Center?
To change the 'Submit a request' text in your Zendesk Help Center, you need to edit the theme code. This process involves a few steps. First, ensure you are on a Suite Growth plan or higher, as this feature is only available on these plans. Next,…
Can I change the 'Submit a request' text across all instances in Zendesk?
Yes, you can change the 'Submit a request' text across all instances in Zendesk using JavaScript. To do this, you can add a JavaScript snippet to your script.js file. This script will search for all elements containing the text 'Submit a request'…
Can I customize the 'Submit a request' link to point to different forms?
Yes, you can customize the 'Submit a request' link to point to different forms based on specific conditions. To achieve this, you can use JavaScript to dynamically change the link's target based on the context, such as the article or section the…
Is it possible to translate the 'Submit a request' text dynamically?
Yes, you can translate the 'Submit a request' text dynamically using Zendesk's Dynamic Content feature. To implement this, create a Dynamic Content item for the text you want to translate. Then, use the Dynamic Content placeholder in your…
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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