Customize 'Submit a request' Link to Different Forms
Can I customize the 'Submit a request' link to point to different forms?
Yes, you can customize the 'Submit a request' link to point to different forms based on specific conditions.
To achieve this, you can use JavaScript to dynamically change the link's target based on the context, such as the article or section the user is viewing. This involves checking the section or category ID and setting the link to a specific form ID. You can add this logic to your script.js file. This method allows you to direct users to different forms depending on where they are in your Help Center. For more detailed guidance, you might want to explore community discussions or seek advice from experienced developers.
More related questions
How can I change the 'Submit a request' text in Zendesk Help Center?
To change the 'Submit a request' text in your Zendesk Help Center, you need to edit the theme code. This process involves a few steps. First, ensure you are on a Suite Growth plan or higher, as this feature is only available on these plans. Next,…
Can I change the 'Submit a request' text across all instances in Zendesk?
Yes, you can change the 'Submit a request' text across all instances in Zendesk using JavaScript. To do this, you can add a JavaScript snippet to your script.js file. This script will search for all elements containing the text 'Submit a request'…
How do I ensure my changes to the 'Submit a request' text are safe?
To ensure your changes to the 'Submit a request' text are safe, always work on a copy of your theme. Before making any changes to your live theme, create a duplicate of your current theme. This way, you can test your changes without affecting the…
Is it possible to translate the 'Submit a request' text dynamically?
Yes, you can translate the 'Submit a request' text dynamically using Zendesk's Dynamic Content feature. To implement this, create a Dynamic Content item for the text you want to translate. Then, use the Dynamic Content placeholder in your…
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