Remove a Connection in Zendesk QA
Learn how to remove a connection in Zendesk QA. Follow these steps to delete a connection and understand what happens to associated data.
How can I remove a connection in Zendesk QA?
To remove a connection in Zendesk QA, an admin or account manager must take action. When you remove a connection, all conversations linked to it will be deleted, but any reviews will remain intact.
To proceed with removing a connection, follow these steps:
- Go to Settings.
- Click on the Toggle sidebar icon.
- Under the Account section, select Connections.
- Locate the connection you wish to delete, click the icon with three dots next to it, and choose Delete connection.
For more detailed guidance, you can refer to the originalZendesk help article.
More related questions
What happens to conversations when I delete a connection in Zendesk QA?
When you delete a connection in Zendesk QA, all conversations associated with that connection are removed. However, it's important to note that any reviews linked to the connection will remain unaffected. This means that while the conversation…
Who can delete a connection in Zendesk QA?
In Zendesk QA, only an admin or account manager has the authority to delete a connection. This ensures that only users with the appropriate permissions can make significant changes to the account settings. If you are an admin or account manager,…
Will reviews be deleted when I remove a connection in Zendesk QA?
No, reviews will not be deleted when you remove a connection in Zendesk QA. While all conversations associated with the connection will be removed, the reviews will remain intact. This allows you to maintain a record of reviews even if the…
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