New Agents Not Receiving Welcome Email in Zendesk
Why aren't new agents receiving a welcome email in Zendesk?
New agents might not receive a welcome email if a specific setting isn't enabled. In Zendesk, if the option 'Also send a welcome email when a new user is created by an agent or administrator' is not turned on, new agents won't automatically receive a welcome email. This setting can be found in Admin Center > People > Configuration > End users. If you prefer not to send a welcome email to all new agents, you can leave this setting off and manually resend the verification email to individual agents after creating them.
More related questions
How can I enable welcome emails for new agents in Zendesk?
To enable welcome emails for new agents, you need to adjust a setting in Zendesk. Navigate to Admin Center > People > Configuration > End users, and ensure the option 'Also send a welcome email when a new user is created by an agent or…
What should I do if I don't want to send welcome emails to all new agents?
If you prefer not to send welcome emails to all new agents, you can keep the setting turned off. Instead, you can manually resend the verification email to individual agents after they are created. This allows you to have more control over who…
Where can I find the setting to customize welcome emails in Zendesk?
The setting to customize welcome emails is located in the Admin Center under People > Configuration > End users. Here, you can enable or disable the option to automatically send welcome emails when a new user is created by an agent or administrator.
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