image for site

Control Welcome Emails for New Agents in Zendesk

Learn how to manage welcome emails for new agents in Zendesk by manually resending verification emails.

What should I do if I don't want to send welcome emails to all new agents?

If you prefer not to send welcome emails to all new agents, you can keep the setting turned off. Instead, you can manually resend the verification email to individual agents after they are created. This allows you to have more control over who receives the welcome email.


More related questions

Why aren't new agents receiving a welcome email in Zendesk?

New agents might not receive a welcome email if a specific setting isn't enabled. In Zendesk, if the option 'Also send a welcome email when a new user is created by an agent or administrator' is not turned on, new agents won't automatically receive…

How can I enable welcome emails for new agents in Zendesk?

To enable welcome emails for new agents, you need to adjust a setting in Zendesk. Navigate to Admin Center > People > Configuration > End users, and ensure the option 'Also send a welcome email when a new user is created by an agent or…

Where can I find the setting to customize welcome emails in Zendesk?

The setting to customize welcome emails is located in the Admin Center under People > Configuration > End users. Here, you can enable or disable the option to automatically send welcome emails when a new user is created by an agent or administrator.

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites