Requirements for Reporting on Internal Tickets
What do I need to report on internal tickets in Zendesk?
To report on internal tickets in Zendesk, you'll need Zendesk Explore Professional or Enterprise, and Editor or Admin permissions.
Ensure you have access to ticket data in Zendesk Support. The process is beginner-friendly and takes about 10 minutes. With these prerequisites, you can create a report that filters out tickets with public comments, focusing only on internal tickets.
More related questions
How do I create a report for internal tickets in Zendesk?
To create a report for internal tickets in Zendesk, you need to use a custom metric to filter out tickets with public comments. Start by opening Zendesk Explore and clicking the reports icon. In the Reports library, select 'New report' and choose…
How can I enhance my internal ticket report with date filters?
Enhancing your internal ticket report with date filters allows you to focus on tickets created within a specific timeframe. In the Filters panel, add the 'Ticket created - Date' attribute. Then, edit the date ranges to specify the period you want…
What skill level is required to create an internal ticket report in Zendesk?
Creating an internal ticket report in Zendesk is suitable for beginners. The process is straightforward and typically takes around 10 minutes. With the right permissions and access to Zendesk Explore, even those new to the platform can successfully…
Can I filter internal tickets by creation date in Zendesk?
Yes, you can filter internal tickets by their creation date in Zendesk. To do this, add the 'Ticket created - Date' attribute in the Filters panel of your report. Then, specify the date range you want to focus on, such as yesterday or last week….
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