Checking for Message Limit Errors in Zendesk
How can I check for message limit errors in Zendesk?
You can check for message limit errors in Zendesk by reviewing the integration events logs.
If you're unable to send messages and suspect you've hit the message limit, navigate to your integration events logs athttps://yoursubdomain.zendesk.com/admin/apps-integrations/integrations/logs. Here, you can look for errors indicating that the message limit of 30,000 per conversation has been reached. This log will provide details such as the conversation ID and user ID associated with the error.
More related questions
What should I do if I reach the message limit in a Zendesk conversation?
If you hit the message limit in a Zendesk conversation, you'll need to delete messages to continue. Zendesk conversations have a cap of 30,000 messages. When this limit is reached, any attempt to send a new message will result in a 423 Locked HTTP…
What error code is returned when the Zendesk message limit is reached?
When the Zendesk message limit is reached, a 423 Locked HTTP status code is returned. This error code indicates that the conversation has reached its maximum capacity of 30,000 messages. To resolve this issue and continue messaging, you will need…
Can I use the Conversations API to manage message limits in Zendesk?
Yes, if you're on the Zendesk Suite Professional plan or higher, you can use the Conversations API. The Conversations API allows you to access the Sunshine Conversation API, which can help manage message limits more effectively. This can be…
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