Features of Zendesk's Legacy Support Plans
What features are included in Zendesk's legacy Support plans?
Zendesk's legacy Support plans offered a range of features, including 24x7 email and phone support, service-level guarantees, and various customer communication channels like email and social media.
These plans also included agent efficiency tools such as pre-defined responses, mobile apps, and translated agent interfaces. For a comprehensive list of features and how they compare to current plans, you can refer to the legacy plans section in the Zendesk documentation.
More related questions
What are the current Zendesk Support plans available?
Zendesk offers three main Support plans: Team, Professional, and Enterprise. These plans can be part of the Zendesk Suite or purchased as standalone options. The Team plan is included in Suite Team, the Professional plan is part of Suite Growth and…
How can I view my current Zendesk Support plan?
You can easily check your current Zendesk Support plan through the Admin Center. Simply navigate to the Billing section, where your plan details are displayed. If you have added Support from a Sell-only plan, you might also see legacy plans listed….
What are Zendesk's legacy Support plans?
Legacy Zendesk Support plans refer to the plans that were available before February 1, 2021. These include plans like Support Essential and Support Elite, which have since been discontinued or replaced. Legacy plans offered between November 11,…
How do Zendesk's current plans compare to legacy plans?
Zendesk's current plans have evolved from the legacy plans, offering updated features and capabilities. While some features remain consistent, such as customer communication channels and agent efficiency tools, the current plans provide enhanced…
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