Creating Custom Metrics in Zendesk Explore
How can I create custom metrics and attributes in Zendesk Explore?
To create custom metrics and attributes in Zendesk Explore, you'll need to write formulas that manipulate your data. This allows you to tailor reports to your specific business needs. For instance, you can measure the difference between two dates, construct conditional statements, perform mathematical calculations, or use regular expressions for text operations.
To get started, you can refer to several helpful articles such as 'Writing Explore formulas', 'Explore functions reference', and 'Working with data types in Explore formulas'. These resources will guide you through the process of writing effective formulas. For more detailed information, check out the originalZendesk help documentation.
More related questions
What are some examples of operations I can perform with Explore formulas?
Explore formulas allow you to perform a variety of operations on your data. You can measure the difference between two dates, construct conditional statements like filtering tickets by email channel, and perform both simple and complex mathematical…
Where can I find resources to learn about writing Explore formulas?
Zendesk provides several resources to help you learn about writing Explore formulas. These include articles like 'Writing Explore formulas', 'Explore functions reference', and 'Working with data types in Explore formulas'. These resources cover…
How can I troubleshoot errors in Explore formulas?
Troubleshooting errors in Explore formulas involves understanding the common issues that can arise and how to resolve them. Zendesk offers a specific article dedicated to this topic, which can be incredibly helpful. By learning to identify and fix…
What metrics and attributes can I use in Explore formulas?
When writing Explore formulas, you can use a variety of metrics and attributes specific to different Zendesk products. These include metrics and attributes for Zendesk Support, Guide, live chat, messaging, Answer Bot, and Talk. Each product has its…
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