With Zendesk's filtered search, you can create queries that are more specific and tailored to your needs. For example, you can generate a list of assets assigned to users that aren't within warranty and contain the word "laptop." Another example is finding product returns initiated by a specific user in the last 30 days that have a status of open or in progress. These capabilities allow for more precise data retrieval and management.
Zendesk has introduced a filtered search API for custom objects, enhancing the way you can search and filter data. This new feature allows users to create complex queries using both standard and custom fields, making it easier to find specific…
Zendesk introduced the filtered search endpoint to enhance the user and developer experience by allowing more intricate searches and custom object interactions. This change supports the creation of complex agent experiences and, with upcoming…
To start using the filtered search endpoint, ensure your account is eligible for custom objects. Once confirmed, you can immediately begin leveraging this feature to build powerful custom object experiences. If you have any feedback or questions,…