How Zendesk Answer Bot Resolutions Are Determined
How are Answer Bot resolutions determined in Zendesk?
Answer Bot resolutions are determined by specific user actions. When a user interacts with a suggested article and takes a certain action, it counts as a resolution. For instance, if a user clicks 'Yes, close my request' in response to an article recommendation in an email or web form, it counts as a resolution. However, resolutions through the messaging Web Widget currently do not count towards your monthly resolutions. If you're using the Answer Bot API, every 100 API requests equate to one resolution. For more details, check out theoriginal link.
More related questions
How can I increase my Answer Bot resolutions in Zendesk?
You can increase your Answer Bot resolutions by purchasing additional resolution bundles. These bundles are available in various amounts and are applied to your account for the remaining months of your billing term. For example, if you buy a…
What is the cost of additional Answer Bot resolution bundles?
The cost of additional Answer Bot resolution bundles varies based on the number of resolutions you purchase. For instance, bundles of 50 to 400 resolutions cost $1 per resolution per month, while larger bundles of up to 50,000 resolutions can cost…
Do resolutions through the messaging Web Widget count towards my monthly total?
No, resolutions through the messaging Web Widget do not currently count towards your monthly resolution total. This applies to resolutions made through the feedback flow in the messaging Web Widget. However, this could change in future updates, so…
What should I do if I need pricing details for legacy support plans?
For pricing details regarding legacy support plans, it's best to reach out to your Account Representative. They can provide the most accurate and up-to-date information specific to your plan. If you're unsure who to contact, Zendesk Customer Care…
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