Using the Sharing Agreements API in Zendesk
Discover how to use the Sharing Agreements API in Zendesk for third-party ticket sharing.
How can I use the Sharing Agreements API in Zendesk?
You can use the Sharing Agreements API in Zendesk to connect a third-party system as a ticket sharing recipient.
To do this, you'll need to implement custom code, as Zendesk does not directly support this type of connection. It's crucial to manage your API calls carefully to avoid exceeding Zendesk's rate limits. This setup allows you to share tickets with systems outside of your Zendesk account, providing flexibility in managing support tickets across different platforms.
More related questions
What is the third-party system option in Zendesk ticket sharing?
The third-party system option in Zendesk ticket sharing allows you to connect a third-party system as a ticket sharing recipient using the Sharing Agreements API. This setup requires custom code, which means you are responsible for implementing and…
What should I consider when sharing tickets with a third-party system in Zendesk?
When sharing tickets with a third-party system in Zendesk, consider the need for custom code and API rate limits. Since Zendesk does not directly support this type of connection, you are responsible for implementing and maintaining the code…
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