The third-party system option in Zendesk ticket sharing allows you to connect a third-party system as a ticket sharing recipient using the Sharing Agreements API.
This setup requires custom code, which means you are responsible for implementing and maintaining the code to share tickets with a third-party system outside of your Zendesk account. It's important to ensure that your API calls do not exceed the rate limits set by Zendesk. For more detailed information, you can refer to the article onSharing tickets with other Support accounts.
You can use the Sharing Agreements API in Zendesk to connect a third-party system as a ticket sharing recipient. To do this, you'll need to implement custom code, as Zendesk does not directly support this type of connection. It's crucial to manage…
When sharing tickets with a third-party system in Zendesk, consider the need for custom code and API rate limits. Since Zendesk does not directly support this type of connection, you are responsible for implementing and maintaining the code…