image for site

Change Live Theme in Zendesk Help Center

Learn how to change the live theme of your Zendesk help center easily. Follow these steps to update your theme.

How do I change the live theme of my Zendesk help center?

Changing the live theme of your Zendesk help center is a straightforward process. To do this, navigate to Guide and click the Customize design icon in the sidebar. This will open the Themes page. From there, find the theme you want to make live, click the options menu, and select 'Set as live theme'. Confirm your choice, and the theme will be applied to your live help center. For more details, check out theoriginal guide.


More related questions

Can I revert changes to a live theme in Zendesk?

Unfortunately, Zendesk does not offer a native 'revert' functionality for themes. There are no change logs available, so it's best to create a new theme when making edits. This way, you can save and leave previous versions intact, allowing you to…

Is it possible to transfer settings between Zendesk themes?

Currently, Zendesk does not support exporting settings from one theme to another. This means that any logos, brand fonts, colors, and other customizations must be manually set for each new theme you add. While this might be a bit of extra work, it…

How can I test a new theme in Zendesk without making it live?

You can test a new theme in Zendesk by loading it into your theme library and using the 'Customize' button to preview its functionality. This allows you to see how the theme looks and works without making it live. If you decide to make it live, you…

What should I do if my pages don't exist after making a theme live?

If your pages return a 'this page you were looking for doesn't exist' error after making a theme live, ensure that your Help Center is activated. If it's active and you're still facing issues, double-check your theme settings and configurations….

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites