Generate Traceroute on Windows for Zendesk
How do I generate a traceroute on Windows for Zendesk troubleshooting?
Generating a traceroute on Windows is a straightforward process.
To start, press the Windows logo key + R to open the run dialog box. Then, typeCMDand press Enter to open the Command Prompt. Once there, typetracert subdomain.zendesk.comand press Enter. This will generate a traceroute to your Zendesk instance. Make sure to copy the results to send to Zendesk. Additionally, repeat the process withtracert google.comto provide a comparison traceroute. Send both results to Zendesk, clearly labeled, to assist in troubleshooting your issue.
For more detailed instructions, you can refer to theoriginal help document.
More related questions
How can I perform a traceroute on a Mac for Zendesk support?
Performing a traceroute on a Mac is simple and helps Zendesk support troubleshoot issues. First, open Terminal on your Mac. In Terminal, type the commandtraceroute yoursubdomain.zendesk.com, replacing 'yoursubdomain' with your actual Zendesk…
Why does Zendesk support request a traceroute?
Zendesk support requests a traceroute to better understand the network path your browser takes to reach your Zendesk instance. This information is crucial for diagnosing performance issues, as it allows the support team to see where potential…
What is the purpose of generating a traceroute to Google?
Generating a traceroute to Google serves as a comparison point for Zendesk support. When troubleshooting, Zendesk may ask for traceroutes to both your Zendesk instance and Google. This comparison helps determine if the issue is isolated to the…
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