Why Zendesk Requests a Traceroute
Why does Zendesk support request a traceroute?
Zendesk support requests a traceroute to better understand the network path your browser takes to reach your Zendesk instance.
This information is crucial for diagnosing performance issues, as it allows the support team to see where potential bottlenecks or disruptions may occur along the network path. By comparing traceroutes to both your Zendesk instance and Google, Zendesk can gain insights into whether the issue is specific to your instance or a broader network problem.
For more details, refer to theoriginal help document.
More related questions
How do I generate a traceroute on Windows for Zendesk troubleshooting?
Generating a traceroute on Windows is a straightforward process. To start, press the Windows logo key + R to open the run dialog box. Then, typeCMDand press Enter to open the Command Prompt. Once there, typetracert subdomain.zendesk.comand…
How can I perform a traceroute on a Mac for Zendesk support?
Performing a traceroute on a Mac is simple and helps Zendesk support troubleshoot issues. First, open Terminal on your Mac. In Terminal, type the commandtraceroute yoursubdomain.zendesk.com, replacing 'yoursubdomain' with your actual Zendesk…
What is the purpose of generating a traceroute to Google?
Generating a traceroute to Google serves as a comparison point for Zendesk support. When troubleshooting, Zendesk may ask for traceroutes to both your Zendesk instance and Google. This comparison helps determine if the issue is isolated to the…
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