Performing a traceroute on a Mac is simple and helps Zendesk support troubleshoot issues.
First, open Terminal on your Mac. In Terminal, type the commandtraceroute yoursubdomain.zendesk.com
, replacing 'yoursubdomain' with your actual Zendesk subdomain. This will generate a traceroute to your Zendesk instance. Make sure to copy the results. Additionally, perform a traceroute to Google by typingtraceroute google.com
and copy those results as well. Send both sets of results to Zendesk, clearly labeled, to help them analyze the performance issue.
For more information, check out theoriginal help document.
Generating a traceroute on Windows is a straightforward process. To start, press the Windows logo key + R to open the run dialog box. Then, typeCMD
and press Enter to open the Command Prompt. Once there, typetracert subdomain.zendesk.com
and…
Zendesk support requests a traceroute to better understand the network path your browser takes to reach your Zendesk instance. This information is crucial for diagnosing performance issues, as it allows the support team to see where potential…
Generating a traceroute to Google serves as a comparison point for Zendesk support. When troubleshooting, Zendesk may ask for traceroutes to both your Zendesk instance and Google. This comparison helps determine if the issue is isolated to the…