image for site

Perform Traceroute on Mac for Zendesk Support

Learn how to perform a traceroute on a Mac for Zendesk support. Follow these steps to help troubleshoot your issues.

How can I perform a traceroute on a Mac for Zendesk support?

Performing a traceroute on a Mac is simple and helps Zendesk support troubleshoot issues.

First, open Terminal on your Mac. In Terminal, type the commandtraceroute yoursubdomain.zendesk.com, replacing 'yoursubdomain' with your actual Zendesk subdomain. This will generate a traceroute to your Zendesk instance. Make sure to copy the results. Additionally, perform a traceroute to Google by typingtraceroute google.comand copy those results as well. Send both sets of results to Zendesk, clearly labeled, to help them analyze the performance issue.

For more information, check out theoriginal help document.


More related questions

How do I generate a traceroute on Windows for Zendesk troubleshooting?

Generating a traceroute on Windows is a straightforward process. To start, press the Windows logo key + R to open the run dialog box. Then, typeCMDand press Enter to open the Command Prompt. Once there, typetracert subdomain.zendesk.comand…

Why does Zendesk support request a traceroute?

Zendesk support requests a traceroute to better understand the network path your browser takes to reach your Zendesk instance. This information is crucial for diagnosing performance issues, as it allows the support team to see where potential…

What is the purpose of generating a traceroute to Google?

Generating a traceroute to Google serves as a comparison point for Zendesk support. When troubleshooting, Zendesk may ask for traceroutes to both your Zendesk instance and Google. This comparison helps determine if the issue is isolated to the…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
Creatley company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites