Zendesk Third-Party Integration Security
Learn how Zendesk secures third-party integrations and what security measures are in place.
How does Zendesk ensure security for third-party integrations?
Zendesk integrates with third-party providers to offer additional features, and these integrations are protected by Zendesk's security features. However, each third-party provider also has its own security infrastructure and policies. This means that while Zendesk ensures a secure integration, the third-party providers are responsible for their own security measures. For more detailed information, you can refer to the originalZendesk help article.
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What third-party provider does Zendesk use for Zendesk Talk?
Zendesk uses Twilio as the third-party provider for Zendesk Talk. Twilio is responsible for the telephony services that Zendesk Talk offers. Twilio has its own security program to ensure the safety and privacy of its services. For more information…
Which third-party provider is used for Zendesk Insights?
Zendesk partnered with GoodData for the provision of its analytics service, known as Insights. GoodData is responsible for the security of the analytics services they provide. Although Insights has reached its end of life (EOL), you can still learn…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
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