Zendesk Insights and GoodData Security
Find out about the security of Zendesk Insights through its integration with GoodData.
Which third-party provider is used for Zendesk Insights?
Zendesk partnered with GoodData for the provision of its analytics service, known as Insights. GoodData is responsible for the security of the analytics services they provide. Although Insights has reached its end of life (EOL), you can still learn about GoodData's security program for historical context.
More related questions
How does Zendesk ensure security for third-party integrations?
Zendesk integrates with third-party providers to offer additional features, and these integrations are protected by Zendesk's security features. However, each third-party provider also has its own security infrastructure and policies. This means…
What third-party provider does Zendesk use for Zendesk Talk?
Zendesk uses Twilio as the third-party provider for Zendesk Talk. Twilio is responsible for the telephony services that Zendesk Talk offers. Twilio has its own security program to ensure the safety and privacy of its services. For more information…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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