Calculate Time with Current Assignee in Explore
Learn how to calculate the time spent with the current assignee in Zendesk Explore by creating a custom metric.
How do I calculate the time spent with the current assignee in Zendesk Explore?
To calculate the time spent with the current assignee in Zendesk Explore, you need to create a custom metric. This involves calculating the difference between the current timestamp and the timestamp of the last assignee change. While the exact formula isn't provided in the help docs, you can start by using the recipe for reporting on the duration of fields as a guide. For more information, refer to the originalZendesk help article.
More related questions
How can I replicate the 'Duration Since Last Change' metric in Zendesk Explore?
To replicate the 'Duration Since Last Change' metric from Insights in Zendesk Explore, you need to create a custom metric. Unfortunately, there isn't a direct equivalent in Explore. However, you can create a similar metric by following a specific…
Is there an equivalent to the 'Duration Since Last Change' metric in Explore?
No, there isn't an equivalent metric in Explore for the 'Duration Since Last Change' metric from Insights. However, you can create a custom version of this metric. This involves using a recipe to report on the duration of fields, which can be…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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