To replicate the 'Duration Since Last Change' metric from Insights in Zendesk Explore, you need to create a custom metric. Unfortunately, there isn't a direct equivalent in Explore. However, you can create a similar metric by following a specific recipe. This involves reporting on the duration of fields, which can be customized to fit your needs. For more detailed instructions, you can refer to the originalZendesk help article.
No, there isn't an equivalent metric in Explore for the 'Duration Since Last Change' metric from Insights. However, you can create a custom version of this metric. This involves using a recipe to report on the duration of fields, which can be…
To calculate the time spent with the current assignee in Zendesk Explore, you need to create a custom metric. This involves calculating the difference between the current timestamp and the timestamp of the last assignee change. While the exact…