Benefits of Dynamic Present Options in Zendesk Bot Builder
What are the benefits of using the dynamic present options step in Zendesk's bot builder?
The dynamic present options step in Zendesk's bot builder offers several benefits, including a more compact and text-based user interface. This step allows you to dynamically populate quick replies with data from an API call, making the bot interaction more interactive and efficient. Users can select from up to 10 options, and their choice can be saved as a variable for further use in the bot flow.
This feature provides an alternative to the image-focused dynamic carousel step, offering a streamlined experience for end users.
More related questions
What is the new API support for the present options step in Zendesk's bot builder?
Zendesk has introduced API support for the present options step in bot builder, allowing for dynamic data integration. Previously, this step could only be configured manually with static data. Now, you can dynamically populate quick replies with up…
How does the new API support in bot builder affect my Zendesk experience?
The new API support in Zendesk's bot builder enhances the range of end-user experiences you can offer. By allowing dynamic data integration in the present options step, you can create more engaging and effective bot interactions. This update…
Do I need to take any action to use the new API features in Zendesk's bot builder?
No action is required from you to start using the new API features in Zendesk's bot builder. These features have been rolled out and are available to all users as of May 7, 2024. You can immediately start leveraging the dynamic present options step…
Where can I find more information about the new API support in Zendesk's bot builder?
For more information about the new API support in Zendesk's bot builder, you can refer to the original announcement on Zendesk's support page. Additionally, if you have feedback or questions, you can visit the Zendesk community forum where customer…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
