To change the author of a specific article by its ID in Zendesk, you can use conditional statements in the article template. This allows you to display a different author for a particular article.
You can check the article's ID and replace the author details accordingly. Here's an example:
<div class="article-avatar"> <img src="{{#is article.id 208598226}} {{asset 'user_image.jpg'}} {{else}} {{article.author.avatar_url}} {{/is}}" alt="Avatar"/> </div> <div class="article-meta"> {{#is article.id 208598226}} <strong class="article-author" title="John Smith"> John Smith </strong> {{else}} <strong class="article-author" title="{{article.author.name}}"> {{#if article.author.url}} <a href="{{article.author.url}}" target="_zendesk_lotus"> {{article.author.name}} </a> {{else}} {{article.author.name}} {{/if}} {{/is}} </strong>
Replace208598226
with the ID of the article you want to change. For more information, check out theZendesk help article.
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