Combine Criteria to Change Author in Zendesk
How do I combine multiple criteria to specify a new author in Zendesk?
To combine multiple criteria to specify a new author in Zendesk, you can use nested conditional statements in the article template. This allows you to set conditions based on both the author ID and the article's locale.
For example, you might want to replace the author for articles in a specific language only if they were written by a particular author. Here's how you can achieve this:
<div class="article-avatar"> <img src="{{#is help_center.url '/hc/ar'}} {{#is article.author.id 319145489}} {{asset 'user_image.jpg'}} {{else}} {{article.author.avatar_url}} {{/is}} {{else}} {{article.author.avatar_url}} {{/is}}" alt="Avatar"/> </div> <div class="article-meta"> {{#is help_center.url '/hc/ar'}} {{#is article.author.id 319145489}} <strong class="article-author" title="John Smith"> John Smith {{else}} <strong class="article-author" title="{{article.author.name}}"> {{#if article.author.url}} <a href="{{article.author.url}}" target="_zendesk_lotus"> {{article.author.name}} </a> {{else}} {{article.author.name}} {{/if}} {{/is}} {{else}} <strong class="article-author" title="{{article.author.name}}"> {{#if article.author.url}} <a href="{{article.author.url}}" target="_zendesk_lotus"> {{article.author.name}} </a> {{else}} {{article.author.name}} {{/if}} {{/is}} </strong>This code will replace the author for articles in Arabic written by a specific author. For more details, visit theZendesk guide.
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Can I change the author of an article based on the author ID in Zendesk?
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