Configuring End-User Device Info in Zendesk
How can I configure end-user device information visibility in Zendesk?
You can easily configure the visibility of end-user device information in Zendesk's Agent Workspace.
To do this, navigate to the Admin Center, click on Workspaces in the sidebar, and select Agent tools > Context panel. On the Context panel admin page, you can choose to show or hide the customer's device information by selecting or deselecting the relevant options. You can also manage the visibility of specific details like the IP address and location by adjusting the settings under 'Limit access to personal information'. Remember to click Save to apply these settings to both existing and new tickets. For more details, check out theoriginal link.
More related questions
What device information is displayed in Zendesk's Agent Workspace?
Zendesk's Agent Workspace displays a variety of device information to help agents assist customers more effectively. The displayed information includes the end user's device type and model, operating system and version, and browser and version….
Is end-user device information available for all Zendesk tickets?
End-user device information is not available for all Zendesk tickets. This information is only displayed for tickets received via live chat, and web and mobile messaging channels. It is not available for tickets from social and other third-party…
How often is end-user device information updated in Zendesk?
End-user device information in Zendesk is updated on every user visit. This ensures that agents have the most current data available when assisting customers. The information includes device type, operating system, browser, and optional details…
Can I hide specific device information in Zendesk's Agent Workspace?
Yes, you can choose to hide specific device information in Zendesk's Agent Workspace. In the Admin Center, under the Context panel settings, you have the option to hide or show the end user's IP address and location. By selecting 'Hide IP address'…
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