image for site

Resolve Downgraded User Role in Zendesk

Find out what steps to take if your Zendesk user role was downgraded, affecting your ticket access.

What should I do if my user role was downgraded in Zendesk?

If your user role in Zendesk was downgraded from agent to end user, you might lose access to certain tickets.

To resolve this, you'll need to contact your Zendesk administrator to have your role upgraded back to an agent. This will restore your previous access permissions and allow you to view the tickets you need. It's important to ensure your role aligns with the access requirements of your responsibilities.


More related questions

Why am I getting a 'Request not found' error in Zendesk?

If you're seeing a 'Request not found' error when trying to access a ticket in Zendesk, it could be due to several reasons. The ticket might have been deleted, or your current agent permissions might not allow you to access tickets assigned to a…

How can I change my ticket access permissions in Zendesk?

To change your ticket access permissions in Zendesk, you need to adjust your agent ticket access settings based on your plan. For Suite Team, Growth, and Professional plans, set your agent ticket access privilege to 'All tickets' or ensure you're…

Why can't I access tickets assigned to a private group in Zendesk?

If you can't access tickets assigned to a private group in Zendesk, it might be due to your current ticket access permissions. For Suite Enterprise and Enterprise Plus plans, ensure your custom agent role ticket permission is set to 'All, including…

What are the ticket access options for different Zendesk plans?

Zendesk offers different ticket access options depending on your plan. For Suite Team, Growth, and Professional plans, you can configure your agent ticket access privilege to 'All tickets' or be assigned to the relevant group. For Suite Enterprise…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
Creatley company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites