Zendesk Ticket Access Options by Plan
What are the ticket access options for different Zendesk plans?
Zendesk offers different ticket access options depending on your plan.
For Suite Team, Growth, and Professional plans, you can configure your agent ticket access privilege to 'All tickets' or be assigned to the relevant group. For Suite Enterprise and Enterprise Plus plans, you can set your custom agent role ticket permission to 'Within their groups and all public groups'. If you need access to private groups, set the permission to 'All, including those in private groups'. These settings help ensure you have the necessary access to perform your duties.
More related questions
Why am I getting a 'Request not found' error in Zendesk?
If you're seeing a 'Request not found' error when trying to access a ticket in Zendesk, it could be due to several reasons. The ticket might have been deleted, or your current agent permissions might not allow you to access tickets assigned to a…
How can I change my ticket access permissions in Zendesk?
To change your ticket access permissions in Zendesk, you need to adjust your agent ticket access settings based on your plan. For Suite Team, Growth, and Professional plans, set your agent ticket access privilege to 'All tickets' or ensure you're…
What should I do if my user role was downgraded in Zendesk?
If your user role in Zendesk was downgraded from agent to end user, you might lose access to certain tickets. To resolve this, you'll need to contact your Zendesk administrator to have your role upgraded back to an agent. This will restore your…
Why can't I access tickets assigned to a private group in Zendesk?
If you can't access tickets assigned to a private group in Zendesk, it might be due to your current ticket access permissions. For Suite Enterprise and Enterprise Plus plans, ensure your custom agent role ticket permission is set to 'All, including…
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