User Base Differences and Zendesk CSAT Data
Understand how variations in user base between help desk and Zendesk QA can affect CSAT data accuracy.
Can user base differences affect CSAT data in Zendesk?
Yes, differences in the user base can impact CSAT data in Zendesk dashboards.
If the users in your help desk are not the same as those in Zendesk QA, or if users were added mid-month, it can lead to discrepancies in the CSAT data. This is because the data is calculated based on the users present during the reporting period, and any changes in the user base can affect the results.
More related questions
Why does my Survey Dashboard show different CSAT data than my Zendesk Support dashboard?
The Survey Dashboard and Zendesk Support dashboard may show different CSAT data due to timezone and user base differences. Zendesk QA uses UTC for Survey Dashboards, while your help desk's reports are in the user's local timezone. Additionally,…
How does timezone affect CSAT data on Zendesk dashboards?
Timezone differences can lead to discrepancies in CSAT data between Zendesk dashboards. The Survey Dashboard in Zendesk QA uses UTC, while your help desk's CSAT reports are based on the user's local timezone. This can cause variations in the data…
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