Access Denied Due to Zendesk Plan Level
Why might I see an 'Access Denied' error due to my Zendesk plan level?
An 'Access Denied' error might occur if you're trying to access a feature not included in your Zendesk plan.
Each Zendesk plan offers different features, and attempting to use a feature not available on your current plan can trigger this error. To understand what features are included in your plan, visit the Zendesk pricing page and compare the available options.
More related questions
Why do I get an 'Access Denied' error on Zendesk?
The 'Access Denied' error on Zendesk occurs when you try to access a page without the necessary permissions. This error can happen in several scenarios, such as trying to access the agent portal as an end user, viewing an article without the…
How can I resolve the 'Access Denied' error when accessing the agent portal?
To resolve the 'Access Denied' error when accessing the agent portal, ensure you're using the correct login credentials. If you're an end user trying to access the agent portal, you'll encounter this error. To fix it, go to…
What should I do if I can't access a Zendesk article due to permission issues?
If you can't access a Zendesk article due to permission issues, check the article's restrictions. Have another agent or admin with the correct permission level verify that the article's view permissions are set appropriately. This ensures that only…
How can I fix 'Access Denied' errors related to my role in Zendesk?
If you encounter 'Access Denied' errors due to your role in Zendesk, you may need to adjust your permissions. Roles other than owner or admin might have limited access to certain tickets or features. Contact an admin to adjust your role's…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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