Identify Agents Who Missed Chats in Zendesk
Discover how to use Zendesk Explore to identify agents who missed chats and measure performance effectively.
How can I identify which agents missed chats in Zendesk?
To identify which agents missed chats in Zendesk, you can use the Explore feature. Explore allows you to measure your chat activity and create custom reports based on the specific data you need. This can help you track agent performance and understand who missed chats.
By analyzing this data, you can gain insights into your team's performance and make informed decisions to improve customer service. For more information on analyzing chat activity, you can refer to the Zendesk article on Analyzing your Chat activity.
More related questions
How can I view missed chats in Zendesk Analytics?
To view missed chats in Zendesk Analytics, navigate to the Chats Missed tab. This feature allows you to see all the chats that were missed on specific days. For example, if you notice that on April 1st there were 15 missed chats, you can click on…
Can I recover deleted chats in Zendesk?
Unfortunately, once a chat is deleted in Zendesk, it cannot be recovered. This is outlined in the Zendesk article on permanently deleting chats and attachments. It's important to be cautious when deleting chats to avoid losing important…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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