Legacy vs New CCs in Zendesk
What are the differences between the legacy and new CCs in Zendesk?
The new CCs experience in Zendesk functions more like traditional email CCs and includes the Follower feature. This feature allows agents to receive updates on tickets without being visible as public participants. In contrast, the legacy version does not include these enhancements. If your account still uses the legacy version, you can migrate to the new experience for improved functionality. For more information, see the article: About CCs, @mentions, and followers.
More related questions
How can I determine the version of CCs I'm using in Zendesk?
To find out which version of CCs you're using in Zendesk, you need to check your ticket settings. If you see the option to 'Set up CCs and Followers', it indicates that you are on the legacy version of CCs. This means you have the option to migrate…
Why does my Zendesk account mention multiple CC experiences?
Your Zendesk account might mention multiple CC experiences because there are two versions available: the legacy CCs and the new CCs experience. The new version includes enhancements like the Follower feature, which allows agents to be notified of…
How do I migrate from legacy CCs to the new CCs in Zendesk?
If you're currently using the legacy CCs in Zendesk, you can migrate to the new CCs experience by checking your ticket settings. Look for the 'Set up CCs and Followers' option, which indicates you're on the legacy version. Follow the steps outlined…
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