image for site

Migrate to New CCs in Zendesk

Learn how to migrate from legacy CCs to the new CCs experience in Zendesk for enhanced features.

How do I migrate from legacy CCs to the new CCs in Zendesk?

If you're currently using the legacy CCs in Zendesk, you can migrate to the new CCs experience by checking your ticket settings. Look for the 'Set up CCs and Followers' option, which indicates you're on the legacy version. Follow the steps outlined in the article: Migrating to CCs and followers to complete the migration process and take advantage of the new features.


More related questions

How can I determine the version of CCs I'm using in Zendesk?

To find out which version of CCs you're using in Zendesk, you need to check your ticket settings. If you see the option to 'Set up CCs and Followers', it indicates that you are on the legacy version of CCs. This means you have the option to migrate…

What are the differences between the legacy and new CCs in Zendesk?

The new CCs experience in Zendesk functions more like traditional email CCs and includes the Follower feature. This feature allows agents to receive updates on tickets without being visible as public participants. In contrast, the legacy version…

Why does my Zendesk account mention multiple CC experiences?

Your Zendesk account might mention multiple CC experiences because there are two versions available: the legacy CCs and the new CCs experience. The new version includes enhancements like the Follower feature, which allows agents to be notified of…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites