Troubleshooting Facebook Messenger Channel Issues
Why can't I add a Facebook Messenger channel to Zendesk?
If you're having trouble adding a Facebook Messenger channel to Zendesk, it might be because the Facebook page is already in use on another Zendesk account. To resolve this, you'll need to remove the Facebook Messenger channel from the other account before adding it to a new one.
Additionally, ensure that the account connecting Facebook Messenger has administrator permissions and maintains these permissions throughout the integration process. If you're unsure which account is linked to your Facebook channel, you can use the reminder page to get a list of all accounts associated with your email address. For more details, check out the originalZendesk article.
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