Ensuring Instagram Settings for Zendesk Integration
How can I ensure my Instagram settings are correct for Zendesk integration?
To ensure your Instagram settings are correct for Zendesk integration, make sure your Instagram page is a business account and is linked to a Facebook page. You can verify this by going to your Facebook page > Settings > Linked accounts.
Additionally, in the Instagram app, navigate to Settings > Privacy > Messages and toggle on 'Allow access to messages' under Connected Tools. This step must be done in the Instagram mobile app, not on the web. If you continue to experience issues, consider raising a ticket with Zendesk support for further assistance.
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