Resolving 'Check Information' Error in Zendesk
What should I do if I get a 'Check all information is correct and try again' error?
The 'Check all information is correct and try again' error suggests that Zendesk wasn't given enough permissions during the channel setup. To resolve this, ensure that all permissions requested by Zendesk are enabled, especially the 'Manage and access Page conversations in Messenger' permission.
Additionally, make sure your Instagram page is a business account and is linked to a Facebook page. You can confirm this by navigating to your Facebook page > Settings > Linked accounts. If your Instagram page isn't linked, follow the steps in the Facebook guide to link it.
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If you're having trouble adding a Facebook Messenger channel to Zendesk, it might be because the Facebook page is already in use on another Zendesk account. To resolve this, you'll need to remove the Facebook Messenger channel from the other…
How do I fix the 'Instagram profile already in use' error in Zendesk?
The 'Instagram profile already in use' error occurs when the Instagram page is being used for Instagram Direct on another Zendesk account. To fix this, remove the Instagram Direct channel from the other account before adding it to a new one. If you…
Why does the 'Couldn't add the channel, try again later' error occur?
The 'Couldn't add the channel, try again later' error can occur if your Instagram page is not a business account or if it hasn't been linked to a Facebook page. To fix this, convert your Instagram account to a business account if needed and ensure…
How can I ensure my Instagram settings are correct for Zendesk integration?
To ensure your Instagram settings are correct for Zendesk integration, make sure your Instagram page is a business account and is linked to a Facebook page. You can verify this by going to your Facebook page > Settings > Linked accounts….
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