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Resolving 'Check Information' Error in Zendesk

Learn how to fix the 'Check all information is correct' error by ensuring proper permissions and account settings.

What should I do if I get a 'Check all information is correct and try again' error?

The 'Check all information is correct and try again' error suggests that Zendesk wasn't given enough permissions during the channel setup. To resolve this, ensure that all permissions requested by Zendesk are enabled, especially the 'Manage and access Page conversations in Messenger' permission.

Additionally, make sure your Instagram page is a business account and is linked to a Facebook page. You can confirm this by navigating to your Facebook page > Settings > Linked accounts. If your Instagram page isn't linked, follow the steps in the Facebook guide to link it.


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Why does the 'Couldn't add the channel, try again later' error occur?

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How can I ensure my Instagram settings are correct for Zendesk integration?

To ensure your Instagram settings are correct for Zendesk integration, make sure your Instagram page is a business account and is linked to a Facebook page. You can verify this by going to your Facebook page > Settings > Linked accounts….

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