The 'Couldn't add the channel, try again later' error can occur if your Instagram page is not a business account or if it hasn't been linked to a Facebook page. To fix this, convert your Instagram account to a business account if needed and ensure it is linked to a Facebook page.
If you encounter the error 'Something went wrong, give it a moment and try again,' it might indicate that the Instagram page does not have a name assigned. Open your Instagram app, go to Edit profile, and add a name to the page. For more information, refer to the originalZendesk article.
If you're having trouble adding a Facebook Messenger channel to Zendesk, it might be because the Facebook page is already in use on another Zendesk account. To resolve this, you'll need to remove the Facebook Messenger channel from the other…
The 'Instagram profile already in use' error occurs when the Instagram page is being used for Instagram Direct on another Zendesk account. To fix this, remove the Instagram Direct channel from the other account before adding it to a new one. If you…
The 'Check all information is correct and try again' error suggests that Zendesk wasn't given enough permissions during the channel setup. To resolve this, ensure that all permissions requested by Zendesk are enabled, especially the 'Manage and…
To ensure your Instagram settings are correct for Zendesk integration, make sure your Instagram page is a business account and is linked to a Facebook page. You can verify this by going to your Facebook page > Settings > Linked accounts….