Fixing 'Couldn't Add Channel' Error in Zendesk
Why does the 'Couldn't add the channel, try again later' error occur?
The 'Couldn't add the channel, try again later' error can occur if your Instagram page is not a business account or if it hasn't been linked to a Facebook page. To fix this, convert your Instagram account to a business account if needed and ensure it is linked to a Facebook page.
If you encounter the error 'Something went wrong, give it a moment and try again,' it might indicate that the Instagram page does not have a name assigned. Open your Instagram app, go to Edit profile, and add a name to the page. For more information, refer to the originalZendesk article.
More related questions
Why can't I add a Facebook Messenger channel to Zendesk?
If you're having trouble adding a Facebook Messenger channel to Zendesk, it might be because the Facebook page is already in use on another Zendesk account. To resolve this, you'll need to remove the Facebook Messenger channel from the other…
How do I fix the 'Instagram profile already in use' error in Zendesk?
The 'Instagram profile already in use' error occurs when the Instagram page is being used for Instagram Direct on another Zendesk account. To fix this, remove the Instagram Direct channel from the other account before adding it to a new one. If you…
What should I do if I get a 'Check all information is correct and try again' error?
The 'Check all information is correct and try again' error suggests that Zendesk wasn't given enough permissions during the channel setup. To resolve this, ensure that all permissions requested by Zendesk are enabled, especially the 'Manage and…
How can I ensure my Instagram settings are correct for Zendesk integration?
To ensure your Instagram settings are correct for Zendesk integration, make sure your Instagram page is a business account and is linked to a Facebook page. You can verify this by going to your Facebook page > Settings > Linked accounts….
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
