Fixing Instagram Profile Already in Use Error
How do I fix the 'Instagram profile already in use' error in Zendesk?
The 'Instagram profile already in use' error occurs when the Instagram page is being used for Instagram Direct on another Zendesk account. To fix this, remove the Instagram Direct channel from the other account before adding it to a new one.
If you can't remember which account is linked to your Instagram channel, use the reminder page to get a list of all accounts associated with your email address. To remove Instagram Direct, go to Admin Center > Messaging and social > Messaging, select the options menu on the channel you want to remove, and click Delete. Then, select Delete channel in the popup window.
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