Using Array Variable Support in Zendesk Bots
How can I use the new array variable support in Zendesk bots?
The new array variable support in Zendesk bots enhances the 'Make an API call' step by allowing you to store an array of objects into an array variable. This feature lets you map the JSON response to the variable using key-value pairs, giving you better control over data organization.
This capability is particularly useful for managing complex data structures and ensuring that your bot can handle multiple pieces of information efficiently. By leveraging this feature, you can improve the bot's ability to perform tasks based on external data.
More related questions
What are the new dynamic conversation experiences with Zendesk bots?
Zendesk has introduced dynamic conversation experiences to enhance customer interactions. These new features allow bots to perform tasks like providing tailored product recommendations, checking order status, and facilitating order cancellations….
What are dynamic carousels in Zendesk bots and how do they work?
Dynamic carousels in Zendesk bots allow you to use variables in all fields, including Title, Description, and Button links. This means that carousel cards can be dynamically populated with data retrieved from external systems, making them more…
How does the 'Save response' button in carousels improve Zendesk bots?
The 'Save response' button in carousels is a new feature that allows you to specify a value to be stored when a user selects an option from the carousel. This stored variable can then be used in subsequent API calls, such as canceling an order,…
What do I need to do to start using the new Zendesk bot enhancements?
To start using the new enhancements for Zendesk bots, you don't need to do anything special as these features are readily available to all customers using Zendesk bots. You can begin by exploring the new capabilities, such as configuring the bot to…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
