Dynamic Conversation Experiences with Zendesk Bots
What are the new dynamic conversation experiences with Zendesk bots?
Zendesk has introduced dynamic conversation experiences to enhance customer interactions. These new features allow bots to perform tasks like providing tailored product recommendations, checking order status, and facilitating order cancellations. The bots can now fetch data from external systems and present it dynamically using carousels and messages, making interactions more engaging and personalized.
With these updates, bots can capture customer selections from carousels and store them in variables for further actions, such as triggering API calls. This enhancement aims to provide a more interactive and personalized experience for users. For more details, you can check theoriginal announcement.
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What are dynamic carousels in Zendesk bots and how do they work?
Dynamic carousels in Zendesk bots allow you to use variables in all fields, including Title, Description, and Button links. This means that carousel cards can be dynamically populated with data retrieved from external systems, making them more…
How does the 'Save response' button in carousels improve Zendesk bots?
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What do I need to do to start using the new Zendesk bot enhancements?
To start using the new enhancements for Zendesk bots, you don't need to do anything special as these features are readily available to all customers using Zendesk bots. You can begin by exploring the new capabilities, such as configuring the bot to…
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