Understanding Dynamic Carousels in Zendesk Bots
What are dynamic carousels in Zendesk bots and how do they work?
Dynamic carousels in Zendesk bots allow you to use variables in all fields, including Title, Description, and Button links. This means that carousel cards can be dynamically populated with data retrieved from external systems, making them more interactive and personalized.
To use dynamic carousels, you need to transition to using array variables. This feature empowers your bot to present information in a visually engaging way, enhancing the overall user experience by providing relevant and timely information.
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How can I use the new array variable support in Zendesk bots?
The new array variable support in Zendesk bots enhances the 'Make an API call' step by allowing you to store an array of objects into an array variable. This feature lets you map the JSON response to the variable using key-value pairs, giving you…
How does the 'Save response' button in carousels improve Zendesk bots?
The 'Save response' button in carousels is a new feature that allows you to specify a value to be stored when a user selects an option from the carousel. This stored variable can then be used in subsequent API calls, such as canceling an order,…
What do I need to do to start using the new Zendesk bot enhancements?
To start using the new enhancements for Zendesk bots, you don't need to do anything special as these features are readily available to all customers using Zendesk bots. You can begin by exploring the new capabilities, such as configuring the bot to…
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