To start using the new enhancements for Zendesk bots, you don't need to do anything special as these features are readily available to all customers using Zendesk bots. You can begin by exploring the new capabilities, such as configuring the bot to cancel an order using the updated features.
These enhancements are designed to be intuitive and easy to integrate into your existing bot workflows, allowing you to quickly take advantage of the improved functionality and provide a better experience for your users.
Zendesk has introduced dynamic conversation experiences to enhance customer interactions. These new features allow bots to perform tasks like providing tailored product recommendations, checking order status, and facilitating order cancellations….
The new array variable support in Zendesk bots enhances the 'Make an API call' step by allowing you to store an array of objects into an array variable. This feature lets you map the JSON response to the variable using key-value pairs, giving you…
Dynamic carousels in Zendesk bots allow you to use variables in all fields, including Title, Description, and Button links. This means that carousel cards can be dynamically populated with data retrieved from external systems, making them more…
The 'Save response' button in carousels is a new feature that allows you to specify a value to be stored when a user selects an option from the carousel. This stored variable can then be used in subsequent API calls, such as canceling an order,…