Enhancing Zendesk Bots with 'Save Response' in Carousels
How does the 'Save response' button in carousels improve Zendesk bots?
The 'Save response' button in carousels is a new feature that allows you to specify a value to be stored when a user selects an option from the carousel. This stored variable can then be used in subsequent API calls, such as canceling an order, making the bot more responsive and efficient.
This feature enhances the bot's ability to perform tasks based on user interactions, providing a more seamless and automated experience. It allows for better data handling and task execution, improving the overall functionality of the bot.
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How can I use the new array variable support in Zendesk bots?
The new array variable support in Zendesk bots enhances the 'Make an API call' step by allowing you to store an array of objects into an array variable. This feature lets you map the JSON response to the variable using key-value pairs, giving you…
What are dynamic carousels in Zendesk bots and how do they work?
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What do I need to do to start using the new Zendesk bot enhancements?
To start using the new enhancements for Zendesk bots, you don't need to do anything special as these features are readily available to all customers using Zendesk bots. You can begin by exploring the new capabilities, such as configuring the bot to…
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