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Understanding the Knowledge Feature in Zendesk

Explore the Knowledge feature in Zendesk Agent Workspace, which helps agents access and share information efficiently.

What is the Knowledge feature in Zendesk Agent Workspace?

The Knowledge feature in Zendesk Agent Workspace provides agents with access to a repository of information and resources. This feature helps agents find answers quickly and share relevant information with customers, enhancing the support experience.

By utilizing the Knowledge feature, agents can improve response times and ensure accurate information is provided.


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