Adding Comments to Zendesk Tickets
How can I add comments to tickets in Zendesk?
Adding comments to tickets in Zendesk is a straightforward process that helps keep track of communication with customers. You can add public comments that the customer can see or private comments for internal use only.
To add a comment, simply open the ticket, type your message in the comment box, and choose whether it should be public or private before submitting.
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